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Pearlene S

1 reviews | Active since Oct 2019

01 Feb 2023, 09:28

TERRIBLE SERVICE

No feedback on my claim which i submitted 2weeks ago. Very disappointed with the service

0
Replies (4)
Absa
Absa's reply01 Feb 2023, 13:11
Official
Dear Pearlene Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is  C-***4. Kind regards,Vanessa CroweGroup Customer Care
Absa
Absa's reply01 Feb 2023, 13:34
Official
Dear Pearlene I only received your matter today and will have to give business time to conclude the resolution. I have sent you an email as well. Please can you respond to the same with more detail regarding your Claim. Kind regards,Vanessa CroweGroup Customer Care
Absa
Absa's reply02 Feb 2023, 13:34
Official
Dear Pearlene Your email was received thank you. I have requested urgent assistance from Absa Life and will provide you with feedback via email. Kind regards,Vanessa CroweGroup Customer Care
Absa
Absa's reply03 Feb 2023, 14:58
Official
Dear Pearlene My email acknowledgement to you advised that you will get feedback on Monday 06 Feb '23. I will however follow up for you today. Kind regards,Vanessa CroweGroup Customer Care