1 reviews | Active since Aug 2009
Terrible Service
<p>Their client drove into me mid May. I was advised by above that I should send my documents to them telephonically and then they can check it and then send it immediately to Santam. I requested them to copy me in on the mail where they would send it. They never did. I called Santam, found out it was not sent and sent it directly to them. After months of no claim being paid out, I called them to find out if they can speak to their client as he has not done anything as per Santam. I explained to them that my claim is ready to be paid out but without their client's claim being finalised I won't receive a cent to fix my car. She sends me a mail the following day to inform me that I need to submit my documents to santam as I was informed on 12 May otherwise Santam will not work on my claim which means she did not listen to a single word I said on the phone.</p>
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. One of our resolution agents will contact you once your matter has been resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Please be advised that I spoke to Barto out of courtesey to tell him that I spoke with his other assistant she proved just as unhelpful and I thought he should know what image it relects on his name. I proved sending them an email and he said there is no proof that the "original mail " had attachments. Even worse they did not even apologise for insisting that they never received my mail and that they were wrong. His reply was that my opinion does not matter as I am not his client. VERY UNPROFESSIONAL. I didn't give him a chance to talk down to me further, I told him to have a nice day further and put the phone down. I really hope ABSA does something about this extremely bad service as he is representing your company.
Please be advised that I spoke to Barto out of courtesey to tell him that I spoke with his other assistant she proved just as unhelpful and I thought he should know what image it relects on his name. I proved sending them an email and he said there is no proof that the "original mail " had attachments. Even worse they did not even apologise for insisting that they never received my mail and that they were wrong. His reply was that my opinion does not matter as I am not his client. VERY UNPROFESSIONAL. I didn't give him a chance to talk down to me further, I told him to have a nice day further and put the phone down. I really hope ABSA does something about this extremely bad service as he is representing your company.