Terrible Service - Ayanda Ncipha - Absa Towers Branch

I have been receiving the worst and most terrible service from the business Banker called Ayanda Nciphe or Ncipha from Absa Towers Johannesburg CBD. I opened up my Absa Sole Proprietor business account and 2 to 3 months back as I wanted to switch over from my current bank. I had issues with my profile regarding Fica verification because Absa Fica department sent me an *** confirming that my Fica verification was successful and I can proceed to use the account. Multiple and I mean MULTIPLE CUSTOMERS informed me that the payments they were making into my business account were bouncing back and I had to resort to referring some to my old and existing business account but due to this nonsense, I lost a lot of business. I then proceeded to go to the bank after I was informed who my business Banker is. Fast forward, I went to the branch and was advised that my business Banker Ayanda Ncipha is not in and she will return after 2 or 3 days. Not a problem because I am human and I understand that maybe she might have been off sick or maybe had an emergency to attend to. WHAT I DO NOT UNDERSTAND AND WHAT WAS VERY DISTASTEFUL IS THE FACT THAT I ASKED THE OTHER STAFF MEMBERS IF MAYBE THEY OR ANOTHER BUSINESS BANKER CAN ASSIST ME IN HER ABSENCE AND THEY SAID NO. So you mean to tell me that other businesses that are handled by her were never going to receive assistance in her absence should they had a query or dispute? I eventually managed to get the Fica issue sorted after weeks of patience. Anyway, I sent an *** to Ayanda Ncipha 3 weeks ago for a different query because there was issues I was having with my account and till this day she hasn't even bothered to respond to me. Therefore I have decided to take my business somewhere else and Absa senior management needs to look into her behaviour and conduct because how many more clients are treated like nothing and feel disregarded? Talk about a disgusting and terrible service from a whole entire business Banker! They will never ever get a single cent from me for as long as I live. They can kiss my business goodbye!