Terrible service at Musgrave ABsa Bank

Hi there. Today my and i were at Absa Atm Musgrave Centre in Durban, my card was swallowed. I went in immediately to the bank and reported to the foreign exchange consiltant what just happened. She was kind enough to walk out with me and see if she could help but she couldnt n asked that i speak to the lady walking around. I managed to speak to her who put me into the queue at customer care. There was only 2 consultants and the time was 11.30. We sat for 45mins only for the next lady to say she cant assist, finally a consultant became avail after 45mins only for her to say we cant help. They sent a lady out to check the atm but she said theres no card there?????by this time mum was frustrated and so was i. In the 1st place all they could have done was give me the number to dial to block card. I walked out and went to windermere absa bank and guess wat they was the most plesaant staff with the most beautiful smiles. They at windermere assisted me in under 15mins.. my advise to Absa please change the staff at Musgrave branch or ask current staff to go take lessons on being friendly polite n helpful from Windermere staff.