TERRIBLE SERVICE AT FOREX COUNTER ABSA MENLYN MALL
I am a customer of your bank for more than 10 years and up until now, I have never had a reason to complain.
On the 23rd of December 2022 I went into the ABSA Branch at Menlyn Park Mall located at Shop LF15, Menlyn Park Centre to send money via Western Union.
Upon entering the Foreign Exchange booth, I explained to the young lady behind the desk that yesterday I added my daughter as an international beneficiary via the banking app and needed to find out how much I should transfer from my credit card account into my savings account in order to be able to transfer $150.
She typed in the amount on her PC and proceeded to tell me that in order to send 150 dollars to the U.S. I should transfer R2750 into my Flexi Account.
I logged in via my cell phone banking and transferred R2760.
While I was doing the transfer, she stood up from her desk and walked off leaving me seated there for +/- 5 minutes or so. She returned to her PC typed in something else and once again told me that I need to transfer another R350 which I did by logging back into my cell phone banking app for the 2nd time.
Before I could put my phone back into my handbag, she tells me to transfer another R250 and when I ask her what for, she proceeds to tell me that the rate has changed.
Logging back into my cell phone banking app for the 3rd time, I asked her why she couldn’t have given me the correct information the first time I asked her.
Clearly this set her off as she proceeded to tell me that if I’m not satisfied with the service she is sure that one of the tellers would be happy to close my accounts for me…as in ALL 4 OF MY ACCOUNTS!!!
I explained to her that I would be lodging a complain as soon as I returned home, and she informed me that it’s best that I leave as the back and forth was not going to end well for one of us!
I explained to her that as a customer, I have the right to lodge a complaint, and plan on doing so on every available platform.
This individual has absolutely no idea of how to handle Forex transactions talk less of the fact that she shouldn’t even be working with people at all.
She has absolutely no customer service skills, and her disgusting attitude says a lot about who she is as a person!
Someone needs to explain to her that without customers, she would be unemployed!
Please consider this email as a FORMAL COMPLAINT under ABSA’s complaint handling scheme set up under the consumer credit act.