Terrible service at claim Stage and ***********

Item: Absa
Rating: 1
Author: Tumelo K

These agents lack product knowledge (Mr Mbatha, Migel and Puseletso) you can call them with the same query and get three different answers.

Till today my Mothers claim has not been paid and they refuse ti send me a policy wording for the Policy of Mr Lucky Dumisani Radebe my father.

Helpful (0)

Replies (3)

Absa's replyOfficial

06 Oct 2017, 12:19

Dear Customer

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Please provide our office with a id number or account number to ensure effective investigation and feedback.

Kind regard

Daphne Le Grange

Absa's reply06 Oct 2017, 12:19

Official

Dear Customer

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Please provide our office with a id number or account number to ensure effective investigation and feedback.

Kind regard

Daphne Le Grange

Tumelo K's updateReviewer Update

22 Nov 2017, 11:51

Good Day Daphne, The claim was since paid but due to the fact that the death was due to an accident, the payout was suppose to be double but that never happend. I have requested a POLICY WORDING a million times but that never happend. Policy number: ********** 442 Policy holder: Mr Lucky Dumisani Radebe Deceased : Lucky Dumisani Radebe and Lideni Doris Radebe. thanks

Tumelo K's update22 Nov 2017, 11:51

Reviewer Update

Tumelo K's updateReviewer Update

23 Nov 2017, 17:31

Please send me a policy wording my e-mail is **********

Tumelo K's update23 Nov 2017, 17:31

Reviewer Update

Please send me a policy wording my e-mail is **********