JT
Jerry T
1 reviews | Active since Dec 2015
05 May 2021, 15:55
Terrible service at Absa Vehicle and Assest Finance Department
Good day
Bad service I have been trying to contact absa vehicle finance since this morning to get my account statement and get it linked to my personal cheque account but it's like running at into on coming vehicle, and when you get a person to speak they cut you off and never returned the call its so disappointing with such a reputable bank giving such bad service...
Besides being a private banking client I tried to speak to my banker also she could not find me linked to any car financed..
Can someone in the car finance department assist. I have my car for the past three years now I haven't got any statement doesn't even know what's outstanding..
The Vehicle finance department at Absa service is very bad
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Replies (1)0
Replies (1)Absa's replyOfficial
06 May 2021, 08:50Dear Jerry
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply06 May 2021, 08:50
Official
Dear Jerry
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
