Terrible Service at ABSA N1 City.

The ABSA N1 City branch is just terrible. Trying to link your new device to the banking app apparently requires you to go into the bank. The service is so slow that it took me having to go into the bank twice both times sitting in the queue for over an hour.

When I asked the Customer Service manager why there are so few staff members helping, I was told that Head office decided that more staff was not needed. Clearly they don't need to sit in queues to sort out incorrect personal details.

Clearly ABSA does not care about providing quality Customer Service. The staff are more concerned about taking their time, helping one customer an hour or offering hand cream to clients than doing their jobs.

In general, just a terrible experience and if I can avoid them in future I will.