Terrible Service at Absa Home Loans

I will not even go as far as giving 1 star but looks like it is not possible to do that. I am beyond frustrated with Absa Home loan's service. Year after year, each time I make a request, it takes approximately 3 days or longer to get feedback. Each time I promise myself that I will move my home loan, but this year I am done. No longer. I just cannot understand how an institution can be this bad. I have submitted documents after my divorce in 2017 to change the contact person and submitted new company documents, but this is just never updated on my account. Every time I get asked to submit the same things over and over. I even escalated and complained about the service at Absa. This is also taking days and is not providing any speedy resolution.