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Phumza M

1 reviews | Active since Jul 2017

03 Jul 2017, 14:23

TERRIBLE SERVICE AT ABSA GREENSTONE

<p>The service at Absa Greenstone is appalling!! First I tried to open or rather port my account to a cheque account and they gave me some excuse that they couldn't because they're having some issues with the server. They promised that they they would do this as soon as they've rectified the problem. This was over a month ago! Till today my account has not been ported and I am still paying the ridiculous charges. I then asked them to cancel their rewards debits on my account and even that hasn't been done. My account was debited twice since I asked them to do that. and when I ask the consultant who was suppose to do this his lame excuse is that he doesn't remember and I should call absa myself. I was at absa when I asked him to do that and now because he neglected to do his job I should be the one who uses airtime to call absa to do this. I am extremely annoyed with Absa's service. Dont be surprised why we move to other banks that actually provide a service and doesnt give lame excuses of not being able to fix an IT problem!!</p>

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Replies (1)
Absa
Absa's reply03 Jul 2017, 14:44
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me an account or ID number to enable me to log a formal complaint for you, trhis information can be sent via private message.

Regards

Claudette