MM
Moreblessing M
1 reviews | Active since Feb 2013
30 Nov 2021, 19:32
Terrible service at ABSA!
Terrible service. I have been at the petrol station for more than an hour & a half waiting for Contact Centre to authorise R38 on my fuel card. I used more than R200 airtime and still did not get any assistance. When will Absa learn to treat customers right? The one time I spoke to an agent, he couldn't assist because his bosses were not responding to his calls & he promised to call back. I'm still waiting for that call back & I can't go home until I pay for my fuel. This is nonsense to say the least!
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Absa's replyOfficial
01 Dec 2021, 09:30Dear Moreblessing Moyo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards,Rezona Louw Group Customer Care
Absa's reply01 Dec 2021, 09:30
Official
Dear Moreblessing Moyo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards,Rezona Louw Group Customer Care