PK
Prishal K
1 reviews | Active since Dec 2019
04 Dec 2020, 11:35
Terrible service as usual
Absa home loans, as usual takes more than 15min to speak to someone. Absa home loans consultants leave matters pending which impacts customers then we have to wait 15min or more to get a hold of the persons who supposed to do their job correctly in the first place. Absa management? Are you alive? Give me a call if you take your job seriously management ***
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Replies (3)PK
Prishal K's updateReviewer Update
04 Dec 2020, 12:16I get this automated reply all the time. Then the person Nthabiseng emails me back but never calls and never finalises my queries anyway
PK
Prishal K's update04 Dec 2020, 12:16
Reviewer Update
I get this automated reply all the time. Then the person Nthabiseng emails me back but never calls and never finalises my queries anyway
Absa's replyOfficial
04 Dec 2020, 12:33Dear Prishal
This is very strange because i have been communicating with you yesterday and you know currently what my next steps are.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
This is very strange because i have been communicating with you yesterday and you know currently what my next steps are.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply04 Dec 2020, 12:33
Official
Dear Prishal
This is very strange because i have been communicating with you yesterday and you know currently what my next steps are.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
This is very strange because i have been communicating with you yesterday and you know currently what my next steps are.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
PK
Prishal K's updateReviewer Update
08 Dec 2020, 20:32Hi Nthabiseng
Thank you for your email to me now at 8 25pm on the 8/12/2020 stating that absa is reviewing the matter and will revert to me on the 11/11/2020. I ask you, is this acceptable service levels from Absa? Is your organisation comfortable to make customers wait this long and have to continuously wait upon you?
Thank you for your email to me now at 8 25pm on the 8/12/2020 stating that absa is reviewing the matter and will revert to me on the 11/11/2020. I ask you, is this acceptable service levels from Absa? Is your organisation comfortable to make customers wait this long and have to continuously wait upon you?
PK
Prishal K's update08 Dec 2020, 20:32
Reviewer Update
Hi Nthabiseng
Thank you for your email to me now at 8 25pm on the 8/12/2020 stating that absa is reviewing the matter and will revert to me on the 11/11/2020. I ask you, is this acceptable service levels from Absa? Is your organisation comfortable to make customers wait this long and have to continuously wait upon you?
Thank you for your email to me now at 8 25pm on the 8/12/2020 stating that absa is reviewing the matter and will revert to me on the 11/11/2020. I ask you, is this acceptable service levels from Absa? Is your organisation comfortable to make customers wait this long and have to continuously wait upon you?