Terrible service and inhuman behaviour

Despite numerous visits to the branch and repeated calls to the Absa call centre, I have yet to receive any assistance or meaningful feedback. I sought help as I was unemployed at the time and had active credit life cover on both my credit card and personal loan. However, no staff member was willing or able to assist me with initiating the credit life claim process.

Instead of providing the necessary support, Absa proceeded to hand my accounts over to attorneys, who then subjected me to persistent and harassing calls, including after-hours contact, while aggressively demanding payment. This conduct is unacceptable, especially given that I had credit life insurance precisely for circumstances such as unemployment. Ive been unemployed for 7 months and asked for assistance and said i would be able to pay when im employed again. But all i got was attitude and demands. Why did i even pay credit life on my personal loan and credit card

I am requesting that this matter be urgently reviewed and resolved, and that the failure to assist me—despite my proactive efforts—be formally addressed.