Terrible Service and Inconvinience

ABSA has to be the worst bank I have ever had to deal with In my entire life, they decided to upgrade the cell phone banking app without any notification and next thing I cannot use the app, how inconvenient. I spoke to one of the consultants and as she was getting help from one of her colleagues , 20minutes later the call was dropped. I called again and spoke to a guy by the name of Karabo , who tried his best to assist me , to be honest he was of great assistance cause I was then able to log on to the app but that is as far as he could go. I still cannot perform any transaction he transferred me to his supervisor by the name of Luyanda who was of 0 help. I am approaching month end and that means I wont be able to pay my bills via internet banking which is convinient for me. Luyanda told me they wont help me until they get the screen shot where as I told them the Exact error message, I spent 1 hour on a call with the agents but no help. I have established that since the upgrade of the app we all cant use the surecheck , 4 other ABSA customers I checked with are not getting verification yet Luyanda claimed to be an iphone issue. well... I am also in IT and as far as I know when developers make changes to applications, Testers must properly test using different devices before the actual change can go live, but what are ABSA testers testing? oh Gosh! what an inconvinience really!