RD
Rochelle D
1 reviews | Active since Apr 2020
18 Jun 2025, 16:02
Terrible service and functionality/offering that doesn’t work!!
I had used the app to make a booking via the flight booking tab on the ABSA app. Payment was debited from my account , yet no reference went received. Upon enquiry with the airline, I was advised that no payment went through to them hence no booking. ABSA nie tells me they have a 4hr SLA for acknowledgment of complaint and only then will my query and complaint receive attention. Totally unacceptable! This has resulted in additional money being spent on a new booking! Why should one have to wait for your own funds to be reversed and reimbursed when it’s the bank’s fault!! Utter nonsense!!
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
19 Jun 2025, 09:03Dear Rochelle, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
Absa's reply19 Jun 2025, 09:03
Official
Dear Rochelle, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***3. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani Hlungwane Absa Bank Ltd
Best regards,
RD
Rochelle D's updateReviewer Update
19 Jun 2025, 10:58Unacceptable that it took this over 48hrs to be assigned to receive attention.!!
RD
Rochelle D's update19 Jun 2025, 10:58
Reviewer Update
Unacceptable that it took this over 48hrs to be assigned to receive attention.!!
Absa's replyOfficial
19 Jun 2025, 14:18Dear Rochelle, We value your concerns and advise that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). We await your reply.
Best regards,
Absa's reply19 Jun 2025, 14:18
Official
Dear Rochelle, We value your concerns and advise that the bank is not permitted to cancel a pending authorisation in your account without a letter from the merchant confirming the cancellation of the transaction. Alternatively, you can provide the supporting documents (declined receipt/unsuccessful receipt). We await your reply.
Best regards,
RD
Rochelle D's updateReviewer Update
19 Jun 2025, 14:24I don’t think you understand that this was done through the ABSA app and no booing confirmation reflects there and hence no reference to take up with the service provider. Each time I engage with ABSA I receive a different response and this is frustrating as it is just prolonging the matter and further inconveniencing me
RD
Rochelle D's update19 Jun 2025, 14:24
Reviewer Update
I don’t think you understand that this was done through the ABSA app and no booing confirmation reflects there and hence no reference to take up with the service provider. Each time I engage with ABSA I receive a different response and this is frustrating as it is just prolonging the matter and further inconveniencing me
RD
Rochelle D's updateReviewer Update
19 Jun 2025, 14:26As per the supporting evidence supp**** and acknowledgement from ABSA my account was debited with the amount and nothing further! So no pending authorisation ad you infer. This payment was made on Monday 16 June already
RD
Rochelle D's update19 Jun 2025, 14:26
Reviewer Update
As per the supporting evidence supp**** and acknowledgement from ABSA my account was debited with the amount and nothing further! So no pending authorisation ad you infer. This payment was made on Monday 16 June already
Absa's replyOfficial
19 Jun 2025, 14:46Good day,
Comments noted and we will get back to you. Thank you.
Comments noted and we will get back to you. Thank you.
Best regards,
Absa's reply19 Jun 2025, 14:46
Official
Good day,
Comments noted and we will get back to you. Thank you.
Comments noted and we will get back to you. Thank you.
Best regards,
Absa's replyOfficial
19 Jun 2025, 15:01Dear Rochelle, The matter regarding the AUTH payment has been completed, and we advise that the pending authorisation amount has been released. The funds were made available to your account. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,
Absa's reply19 Jun 2025, 15:01
Official
Dear Rochelle, The matter regarding the AUTH payment has been completed, and we advise that the pending authorisation amount has been released. The funds were made available to your account. Once again, we extend our unconditional apology for any inconvenience this may have caused.
Best regards,