Terrible Service ABSA Vehicle Finance

I have recently took out Absa vehicle finance, I was offered an extended mechanical breakdown warranty which the amount was added to my total vehicle finance. I have called Absa as I needed to confirm something relating to the warranty. I was transferred to 6 different people and was told they do not have any information on their system which relates to the warranty. I have also not received a policy document or policy number. They could not pick up any information which relates to my vehicle. I am extremely frustrated as the warranty totals to an amount of R8766 which was added to me vehicle finance which I am currently paying for!

Pathetic customer service!