Terrible service absa vehicle finance

I requested NATIS documents on 6 August 2018 for an old bakkie that was paid off a few years ago, I sent all the required documents to ********** as I was instructed, to this day I have not received any feedback not even an acknowledgment that the email was received. Today I decided to call the call center to follow up and I was instructed to call a different call center on ********** 340 option 4 and extension ********** and the system told me there is a system error with the extension so I called again and said I do not know the extension and after waiting 27 minutes and 30 seconds for someone to answer I just got fed up with the terrible service form ABSA