VR
Verena R

1 reviews | Active since Jun 2018

04 Dec 2021, 10:43

Terrible service Absa n1 city

Just went to an absa branch to speak to a consultant and was treated in such a rude and condescending manner by your n1 city consultant named Neil. He was abrasive, sarcastic and before we could even explain why we were there was cutting us off telling us to go somewhere else and insinuating that my partner and I are stupid.

I accompanied my partner with the intention of also opening an account for myself and immediately decided against that due to the horrible conduct. Please you cannot have consultants who treat clients like they are beneath them and please send him for training on proper conduct and customer service.

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Replies (1)
Absa
Absa's reply06 Dec 2021, 09:41
Official
Dear Verena Ras Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care