mS
mahendra S
1 reviews | Active since Jan 2013
07 Feb 2022, 14:20
Terrible service Absa
I HAVE BEENTRYING TO CONTACT THE BANK REGARDING A STUDENT LOAN FOR MY SON BUT TO NO AVAIL. I AM JUST GIVEN A CALL BACK WITH ME FOREVER WAITING TO BE CONNECTED AN AGENT. SO FRUSTRATING. I EVEN CONTACTED MY LOCAL BRANCH IN MY AREA AN EXPLAINED MY SITUATION BUT ALSO NO CALL BACK AS PROMISED. AFTER ALL THESE YEARS OF LOYALTY SADLY ABSA HAS DECLINED IN CUSTOMER SERVICE.
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Absa's replyOfficial
07 Feb 2022, 15:58Dear mahendra singh
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number to your complaint is C-***6.
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply07 Feb 2022, 15:58
Official
Dear mahendra singh
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number to your complaint is C-***6.
Kind regards,
Rezona Louw
Group Customer Care