1 reviews | Active since Jul 2016

30 Jul 2016, 06:09

Terrible Service ABSA 3D Secure

<p>I am absolutely appalled with the service I have received from Absa 3D Secure. For the past 2 years I am unable to use my virgin money credit card on 3D Secure for any inline transactions. After numerous calls logged with 3D Secure no one is able to tell me what is wrong with my credit card. If I want to speak to the Manager they claimed to be too busy on other calls. After 6 years being with Virgin Money I am think of closing my account. Really bad bad bad Service. </p>

0
Replies (2)
Absa
Absa's reply01 Aug 2016, 06:51
Official
Dear Customer Thank you for brining this matter to our attention. Please provide me with your ID number or previuos complaint number to enable me to assist. Regards Claudette
's update01 Aug 2016, 09:37
Reviewer Update

The incident number is NC003H721277. Manager name Mapule Malikane and call agent Lilian Mnisi.