Terrible Service ABSA 3D Secure
<p>I am absolutely appalled with the service I have received from Absa 3D Secure. For the past 2 years I am unable to use my virgin money credit card on 3D Secure for any inline transactions. After numerous calls logged with 3D Secure no one is able to tell me what is wrong with my credit card. If I want to speak to the Manager they claimed to be too busy on other calls. After 6 years being with Virgin Money I am think of closing my account. Really bad bad bad Service. </p>
Good day Stella van Rensburg
We have received your Complaint however due to the omission of your ID number or account number we could not log your Complaint.
Can you kindly provide us with the full ID number or alternatively your account number?
Awaiting your soonest reply.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Good day Stella van Rensburg
We have received your Complaint however due to the omission of your ID number or account number we could not log your Complaint.
Can you kindly provide us with the full ID number or alternatively your account number?
Awaiting your soonest reply.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
The incident number is NC003H721277. Manager name Mapule Malikane and call agent Lilian Mnisi.
The incident number is NC003H721277. Manager name Mapule Malikane and call agent Lilian Mnisi.
I phoned again this morning. Still no news.
I phoned again this morning. Still no news.
Dear Stella
Thank you for bringing this matter to our attention.
We have escalated your matter for investigation and will furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Stella
Thank you for bringing this matter to our attention.
We have escalated your matter for investigation and will furnish feedback accordingly.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd