Terrible Service

I made an international payment from the UK using TransferWise to my Absa bank account to settle my outstanding amount on my Absa credit card. The service and replies I received trying to get this released was absolutely unprofessional with one liner replies and no effort to actually clear things up. To save myself from losing my temper I've instructed them to cancel the incoming payment and received no feedback yet.

I plan on sending back substantial amounts back to SA in the near future but will definitely not be banking with Absa anymore. Don't waste your time replying to ***. You're better off talking to a brick wall.