KT
Kay T
1 reviews | Active since Oct 2021
19 Oct 2021, 13:41
Terrible Service
I am so disappointed in this bank. 2 years ago I tried to close my account with absa. I went to the bank itself to close my account and be rid of it because of the expensive payments. Before I was able to close it, I had to pay a sum of R200 in outstanding fees of which I had no knowledge. Today, I received a message from absa saying that I have overdue payments even though I closed my account with them 2 years ago. I would not recommend using absa if one wants to open a bank account. Terrible service and ridiculous pricing.
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Absa's replyOfficial
19 Oct 2021, 15:11Dear Kay Thurtle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Absa's reply19 Oct 2021, 15:11
Official
Dear Kay Thurtle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care