Terrible service

I received a call from ABSA on the 4th of February about ***** on my credit card and I also reported the *****. I have been callinf the ***** department over 5 times now about this and everytime they say they will escalate the issue. It is now the 21st of March and still no call or any other feedback. Over 30 years with ABSA and they are just such a dissapointment.