SZ
Sandile Z
1 reviews | Active since May 2020
11 May 2020, 16:55
Terrible Service
My wife passed away about a month ago. I submitted a funeral claim at the Eastgate Branch on the 17th April 2020. Until this present day I have not heard or received payment from ABSA. Whenever I call them to follow up I am told of the system that is offline or they are experiencing errors. How exactly are we supposed to grieve or mourn when we can't even bury our loved ones even though we had prepared for this. This is such a difficult time in my life and to have to be dealing with this is totally unacceptable
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Absa's replyOfficial
12 May 2020, 11:19Dear Sandile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,Lebogang Masiane Group Customer Care
Kind regards,Lebogang Masiane Group Customer Care
Absa's reply12 May 2020, 11:19
Official
Dear Sandile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Kind regards,Lebogang Masiane Group Customer Care
Kind regards,Lebogang Masiane Group Customer Care