Terrible service

Good afternoon. I was in Absa Tygervalley Mall last week to change from a student account to another account as well as to get information on what to do when I immigrate this month regarding international money in South Africa. I spoke to the woman at the front desk who advised me to speak to 'one of the consultants'. I had made it clear that i was keavung the country shortly and expected urgency on the matter.I went to the area with the consultants to find 1 consultant and 4 open desks marked 'consultant' as well. I proceeded to wait half an hour and the consultant was still busy with the same person. Another 10 minutes later and the person in front of me in the queue decided he was done waitinf. By this time the consultant was busy talking about rag and university experiences rather than business. I decided it was also time to leave and vowed I would never use that branch again. I had to go in today again, unfortunately to get information on my account. All I wanted was a branch code and relevant information for someone to make a payment to me. This same 'consultant' offered to help me, but then only sent me to enquiries, where there were 5 booths with no one in them and a line