Terrible service

would like to officially complain about the terrible service I experienced at your Alberton (Voortrekker Rd,) branch on the 30th of June.

I came in with my mother and son to open an estate late account for my late father and I couldn't open it. I am an existing client of ABSA and so is my late father. Your sales consultant Sizakele Mathe found every reason to not open the account and acted very unprofessional throughout the visit to the branch. She kept talking to her friend across the desk from us and had a bad attitude towards us the entire time. She didn't even bother to offer her condolences to us as a family that had just lost our father and kept treating us like low class citizens. She was rude, unhelpful and I didn't expect such treatment from my bank. Furthermore she even suggested that we can go to another bank to open the estate late account and I am actually considering closing my account with ABSA because of this experience.