Terrible Service

I have been getting sms's from an unknown number stating that I had outstanding fees - at no stage did they identify themselves. Today I got another sms from the same number but saying that my ABSA account was inactive and required my outstanding fees to be settled. I closed my ABSA accounts over 2 years ago because of the incompetence, so I have no outstanding fees as I have no account. I phoned the *** number provided- spoke to 6 different people over a period of 45 minutes and not one was able to help- or even bothered to help. Each person was just interested in transferring me to another department who would not help. talk about passing the buck. The last straw was when I spoke to Buhle in the internet department who insisted that he could help me and promised that he was most definitely transferring me to the correct department, but all he did was drop me in the queue where it all started again. All I want to know is if someone has opened an account in my name, but your useless staff refuse to help me.