IR
Ian R
1 reviews | Active since Dec 2012
05 Feb 2021, 10:02
Terrible service
I received the worst service from Mpho Modau from your vehicle finance department. Her customer service lacks the desire to assist any client who has an enquiry. My car finance is paid off and i do not think it is my duty to call around to acquire NATIS documents and to ensure that the account is closed. Your system should be designed to offer the best service to your loyal customers.
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Absa's replyOfficial
05 Feb 2021, 10:32Dear Ian
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply05 Feb 2021, 10:32
Official
Dear Ian
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care