MC
Mckyle C
1 reviews | Active since Jan 2020
16 Mar 2021, 11:04
Terrible service
I recently made an incorrect transfer to a capitec account via my credit card and now I'm told that I can't reverse it as I need to contact the account holder. How can I contact someone that I don't even know? Please can I get some clarity to this as it takes me hours to get through to someone.
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Absa's replyOfficial
16 Mar 2021, 11:59Dear Mckyle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply16 Mar 2021, 11:59
Official
Dear Mckyle, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd