Terrible service!!!!

I app**** for a credit card on 21/09/2015. after being told that my documents were not received even though I received an automated response indicating that it had been I went into the branch in Kenilworth Centre where a very helpful Customer Service manager named Ramone Naidoo personally sent my documents to the credit card division. at this point everything was received and the application has been approved. I am still awaiting my card. I am constantly being told that they are experiencing system issues, I asked should they cancel application and then re apply at the branch, I was told that I cannot as there is already an approved application. this is now 3 weeks later since the application has first been made. this has been referred to Absa's complaints department where Irma Van Staden contacted me on Wednesday 07/10/2015. some \complaints"department because all they are doing is telling me that there isn't anything they can do and they are also waiting. waiting on what!!! if I had app**** to another bank I would have had everything sorted by now. I want this resolved today as I refuse to wait another week. I CAN ONLY BE CONTACTED VIA EMAIL ON [Email Removed]"""