Terrible Service

I have app**** for a credit card a week ago already. Was told it will take 2 - 3 working days. I've submitted the required documents immediately and approved the Debicheck. I had called in numerous times to follow up only to be sent from pillar to post. Every consultant I have spoken to has told me something different. My documents could not be found attached (although all documents have been sent in correct format, without passwords), I've sent the documents to 3 different consultants personal emails and still they struggle to find it. Been promised 3 times a team leader will call me which no one did up until today. Calls getting dropped half way through follow up. I am a very loyal customer with ABSA and all my accounts are with you but to be kept on a line like this is just unacceptable. The documents just need to be verified (proof of address and ID), that's it, all consultants keep on saying that they will escalate the application but just to call in again to find out either it's still with the verification team or they cant see my documents. I've already run up a phone bill of R500 due to this! Please attend as your credit card division they have no idea what to do and none of them advise the same.