Terrible service

I received communication that my investment matures on 5 Jan and I should complete a form and take it to my nearest branch. I did that on the 21 Dec and I was told by the consultation northmead branch that the funds would be available the next day 22 Dec. It wasn't. A whole 2 weeks later still nothing so I received communication again that funds mature now on the 5 Feb. I called Absa only to be told that funds will be available 22 Jan 2023 and the consultant was so clueless its not even funny. I asked to speak to a manager which didnt even happen. I honestly am so appalled at the service. I logged a complaint on 27th december. To date I have received no response from Absa