1 reviews | Active since Oct 2023
Terrible service
Service is terrible and slow. It's almost impossible to get our issue resolved. I've spent in total at this stage, 20 min on ***** hotline, 1.5hrs in branch visit, 40mins holding time to ***** again and now sent to another department. If I could, I will cancel all my ABSA products today
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Dear Netania,
Thank you for bringing this matter to our attention and for taking the time to share your experience with us. Please accept my sincere apology for the inconvenience, and disappointment you have experienced.
I would like to personally assure you that I have taken note of your concerns and will be conducting a thorough investigation into the matter.
Your complaint has been registered under reference number C-***9.
Please retain this number for any future correspondence regarding this matter.
Should I be successful in resolving this matter to your satisfaction, I would kindly ask that you consider updating your review to reflect your experience with the resolution process. Positive feedback from our clients is greatly appreciated and helps us recognize the efforts made to restore confidence and improve our service.
Thank you for affording us the opportunity to address your concerns. We appreciate your patience and understanding while we investigate the matter.
Regards,
Marvellus Chauke
Absa Bank Group Customer Care
Dear Netania,
Thank you for bringing this matter to our attention and for taking the time to share your experience with us. Please accept my sincere apology for the inconvenience, and disappointment you have experienced.
I would like to personally assure you that I have taken note of your concerns and will be conducting a thorough investigation into the matter.
Your complaint has been registered under reference number C-***9.
Please retain this number for any future correspondence regarding this matter.
Should I be successful in resolving this matter to your satisfaction, I would kindly ask that you consider updating your review to reflect your experience with the resolution process. Positive feedback from our clients is greatly appreciated and helps us recognize the efforts made to restore confidence and improve our service.
Thank you for affording us the opportunity to address your concerns. We appreciate your patience and understanding while we investigate the matter.
Regards,
Marvellus Chauke
Absa Bank Group Customer Care