TERRIBLE SERVICE

<p>I had a very bad a experience with ABSA, I app**** for an increase on my credit card of 50k like 2 weeks ago and all docs request I sent and receive an increase of 3k when I called to get the sorry how I was given that increase, was advised that they will escalate the matter because increase of 3k was a pre-approve increase that was sitting on my account. Spoke to multiple consultants on consecutive days and still no one can help, spoke to Shandry who advise me she has escalated it to someone who will do it now and I will get feedback in 24-48 hrs which past called today and spoke to Morne who advised that he will escalate it again when I asked for supervisor tells me they are in a meeting asked for supervisors email says they are not allowed to do so I must sent query ********** and take it from there I wasn’t happy with his way of handling my situation even asking for email address was an issue for him doesn’t even know his supervisor had to "Google" her wow. As a respected bank I was hoping for good and fast service and received nonsense from consultants, please can someone get back to me if not I will take it up further so this doesn’t happen to other customers... :( </p> <p> </p>