Terrible service

Absa bank has the worst online banking. Several times I try to log into my banking and it works however on several occasions I have been locked out of my account. I get the message to clear go online or go into the bank. I'm disabled and getting into the bank is a big problem. Go online and they tell you that you must go into the bank, again my problem I can't get into the bank. Why can I not unlock my account online. This happens about every 2 months and it is not my fault, it is the ****py banking site. I think it's time to move my account to another bank. I think after +-18 years they would treat you better. I know what's going to happen I will get a call and the only solution is go into the bank. That's it.