Terrible service

I would like to sketch a picture.

I opened a new account online about 3 weeks ago. Then I went to the branch, did my deposit upon which the lady informed me every thing is now fine with my account even though I was there with my ID and proof of residence she said it wasn't needed, as soon as money gets paid in I can use it.

Surprise,surprise when my salary came in on Saturday and I tried using it, the card didn't work. I went to the branch early Saturday morning, and the teller said oh I'm so sorry, your account has never been RICA'd. Did you receive a request for documents? No. I did not. Then, sorry the people who do RICA will only be available Monday morning.

I took of work to go to the branch, I was there at 08:30. I had a police affidavit that confirmed my address because I didn't want anything to go wrong. Then the lady at customer care says sorry we don't accept that. Now I opened my account WEEKS ago-and due to ABSA's negligence and lack of proper customer communication I still can't use my money.

This is UTTERLY unacceptable. I have submitted everything now- AGAIN and apparently I now have to wait for if and when the FICA department approves it. I will NEVER EVER open another account. As soon as I can transfer my money out of my account I'm closing it. This is the most hideous service I have EVER experienced.

And all because I wanted to open an account with ' The leading bank".

Please can you prioritize this.