Terrible Service

I have a premium banking product with Absa and the service is absolutely DISGUSTING. Every single time you need to call Absa the wait times are long, when you finally get to speak to someone they need to transfer you to someone and the line drops then you need to start the whole process over as there is no way they will call you back. You can try to send an email but good luck getting a response.

I app**** for a loan through Absa and could not get any feedback for almost a week. Everytime I called in I was promised a call back which never happened, I was transfered put on hold and wasted hours of my time trying to follow up. I asked to speak to a manager and was told the manager was in a "meeting".

I find this disgusting as I along with many others pay Absa thousands of rands in banking fees only to receive such terrible service any time you actually need to speak with them.