TERRIBLE SERVICE!!!

Issue has been opened since October 2018 and Absa keeps closing without a resolution. Premium banker assigned is completely incompetant as she did not investigate the issue properly and has not resolved any issue.

I want my branch changed!!!

Issue Firstly, I have been charged for Archived statements since October last year (to date) to a total of R297.19. You'll claim I am using Archived statements on my internet banking but I am not. New amounts are **********ly charged to me every month August 2018 I was being charged for invalid Archived Statements - after numerous back and forth it was found to be ********** and my money was returned

Clearly this issue is on Absa's side!!

Secondly I have Absa Rewards. I have a personal loan with Absa. You'll claim that the loan is not uptodate - which is invalid as the account is debited successfully by you'll every single month. Now you'll do not want to give me my cash back rewards

I have requested my monthly charge transaction statements to be emailed to me which I have never received

I have requested my Personal Loan statements to be emailed to me which I have never received

Resolution I want my money returned to me and an apology from Absa for treating a long standing customer with such ********** service!!

Total 297.19 owing to me

I want my Absa Cash Back rewards

I want my Personal Loan and Monthly Charge Statements emailed to me