lA
lavany A
1 reviews | Active since Oct 2018
30 Oct 2018, 13:07
terrible service
they took my entire salary without my permission for a credit card that I have with them. no communication about the debit not even an sms confirming the amount was take from the savings account. I called absa credit card as well as brooks and luyts attorneys and till date no one got back to me regarding this. no protocol was followed and if I don't get assisted I will take this to the NCR as well as the Ombudsman. surely things could have been done right by communicating before debiting my account.... I am very unhappy I spent 60 rand in airtime trying to sort thing out and still no resolution. I will not recommend anyone to trust absa as they just go into a persons account and debit without informing the person. poor service from call centre when I asked to talk to a manager they said they cant put me through I need to call back. I just started working after not working for a year and they debited all the money that was in my account . how does a person live if they do things like this..... I want my money back and I want to make proper payment arrangements. my contact ********** 804
Helpful (0)
Replies (9)0
Replies (9)lA
lavany A's updateReviewer Update
30 Oct 2018, 16:28********* practice
lA
lavany A's update30 Oct 2018, 16:28
Reviewer Update
********* practice
lA
lavany A's updateReviewer Update
31 Oct 2018, 09:03still no response from the bank
lA
lavany A's update31 Oct 2018, 09:03
Reviewer Update
still no response from the bank
lA
lavany A's updateReviewer Update
31 Oct 2018, 10:42is anyone going to call me to assist with the debit that was taken for a credit card without my permission or should I take this to the ombudsman.
lA
lavany A's update31 Oct 2018, 10:42
Reviewer Update
is anyone going to call me to assist with the debit that was taken for a credit card without my permission or should I take this to the ombudsman.
lA
lavany A's updateReviewer Update
31 Oct 2018, 10:43absa debit nightmare continues with ********* ways
lA
lavany A's update31 Oct 2018, 10:43
Reviewer Update
absa debit nightmare continues with ********* ways
Absa's replyOfficial
31 Oct 2018, 13:55
Dear Customer
Thank you for bringing this matter to our attention. I have noticed that one of our case manager is dealing with your matter case ref ***. He will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply31 Oct 2018, 13:55
Official
Dear Customer
Thank you for bringing this matter to our attention. I have noticed that one of our case manager is dealing with your matter case ref ***. He will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
lA
lavany A's updateReviewer Update
31 Oct 2018, 14:00hi
someone called said they will call me back from the legal department but no one has yet and this is urgent like I said I don't even have money to live for the next day.
lA
lavany A's update31 Oct 2018, 14:00
Reviewer Update
hi
someone called said they will call me back from the legal department but no one has yet and this is urgent like I said I don't even have money to live for the next day.
lA
lavany A's updateReviewer Update
01 Nov 2018, 10:24still no resolution
lA
lavany A's update01 Nov 2018, 10:24
Reviewer Update
still no resolution
lA
lavany A's updateReviewer Update
16 Nov 2018, 08:37thank you sorted
lA
lavany A's update16 Nov 2018, 08:37
Reviewer Update
thank you sorted
Absa's replyOfficial
19 Nov 2018, 13:01We are very glad that the matter has been resolved.
Best regards,
Absa's reply19 Nov 2018, 13:01
Official
We are very glad that the matter has been resolved.
Best regards,