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Brian K

1 reviews | Active since Jun 2018

05 Sept 2018, 16:20

Terrible service

It is the second time in one week that absa makes me a fool.they claim cashsend is instant that's why I tried the service and let me tell you its a total ripoff for advertising purposes.it does not work and I send a old lady to fetch money after absa assured me it is there to no avail.I am moving my business as well as my personal accounts from absa and going to a bank that actually delivers on their promises.it has cost me extra money to get it to her but absa and I are done.

0
Replies (4)
Absa
Absa's reply06 Sept 2018, 13:42
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

BK
Brian K's update19 Sept 2018, 07:43
Reviewer Update
2 weeks later and absa still has not contacted me.how is that for customer service.so glad I'd left
Absa
Absa's reply19 Sept 2018, 10:35
Official

Dear Client

According to previous message sent I requested your ID number to be sent (privately) in order for me to be able to assist

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

BK
Brian K's update19 Sept 2018, 10:46
Reviewer Update
Vanessa don't you think 1:that a clients complaint warrants a telephone call as to identify who I should send my I.d number too?2:taking the high rate of ***** which your company also cannot stem into account I'm not willing to send my I.d as you put it via didital communications to a faceless individual.mayebe absa should rethink their training policy