CG
Craig G

1 reviews | Active since Feb 2014

22 Aug 2018, 10:31

Terrible service

Terrible customer service. All I want is a business manager to over look my account. I am in Sandton, but currently my business manager is based at Eastgate. According to the lady I spoke to, I now need to go all the way to Eastgate to sign a form, so I can get a business manger in Rosebank. This is not that way to treat a customer. As a business bank, they should come to you, or at the least make it that I can go to Rosebank, which is much closer. Absa your service really needs to be uplifted. This is not service at all.

0
Replies (2)
Absa
Absa's reply22 Aug 2018, 21:25
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply17 Sept 2018, 15:06
Official

Dear customer

I will be facilitating your case. Please use the following reference number ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,