Terrible service!!!!!!!!!!

I received my Virgin Money Card for the first time in the 29th of January 2018, where as I app**** for the card in 2015 already. I tried to use my card that very same day as my card declined I phone the next day, and said I need to Submit my FICA docs first. I did so on the 31st of January 2018 via ABSA New Marketmall. Fica centre never received this, bo one phoned to tell me they did not receive this. I went in sent is again, same story.

I then for the 3rd time went to pull statements again at my cost I had to go to the police station for the 3rd time AGAIN to get them certified and sent them again Via ABSA Brackenhurst to FICA CENTRE on the 12 of February 2018. I phone On the 15th of February 2018 gave them my tracking number for the parcel (MAFYTA ********** ) they confirned they received the documents. I Phone every single day and every day the same story. It takes 7 working days!!!!!!!!!!!!! SO VERY SICK OF THIS..... I phoned now for the 2nd time today and the lady said my documents was never received, so I had to email this to her again........... I just hope this doen't take another 7 days again

What an terrible expierince and service 5 ********** 9 **********