Terrible service

I received an sms on 9 February that my cheque card is ready for college at Clearwater mall. As A new customer i felt very impressed that the card came so quickly. When I arrived at the branch on Saturday 10 February I stood in the queue for almost 30 minutes just to be told the teller lady forgot the keys to the safe at home! She was told by her manager to go home and fetch it, I then agreed that I will return an hour later. After returning about 2.5hours later I was told that the key broke of in the safe and a lock smith can only open in on Monday. This was the worst service by ‘manager’ Marlene van Tonder. I haven’t even received my card for my new account and I already felt like closing the account!