Terrible service

I went to ABSA Forest Hill city on Saturday 30 Dec and I got there around 12 o clock. I had recently done a sim swop so I had limited access on my online banking due to that. Whenever I tried to do a transaction it said i needed to go to the branch in order for me to gain full access. When I got to the branch the hostess refused to help me n said that the online call can’t closed at 12 O clock,which I found rather strange. She said I must go back home and come back on Tuesday, I could see she was eager for me to leave because the branch closes at 12:30 n I came at 12. So she refused to help n I went back home n tried to call the online call center banking . You can imagine my surprise when the guy answered n told me that they were working 24 hours. So I wasted petrol by going to the Absa branch as they flatly refused to assist me n I had to use again my own cellphone to call the call centre .People were just caught up in the festive season n thus making customers suffer, the lady was just eager to go home and to hell with anybody that required assistance. I’m very angry n disappointed.