MW
Michelle W

1 reviews | Active since Apr 2017

24 Apr 2017, 10:41

TERRIBLE SERVICE

<p>I app**** for a Virgion Money Card .</p> <p>Received an email that I will receive feedback within 48 hours !! No feedback after nearly a week – Called and spoke to a lady who confirmed that I am in Debt Counselling and she cannot assist me. I AM NOT EVEn AWARE THAT I HAVE ANY BAD DEBT</p> <p>Called again – spoke to a male person who told me my Application is on Hold, and that I have to go to any ABSA Branche to get the “ Hold “ lifted.</p> <p>AFTER STANDING IN A QUEUE FOR 60 MINUTES AT ABSA CAPE GATE SATURDAY – they confirmed that they do not even have record of my application!!! </p>

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Replies (3)
Absa
Absa's reply24 Apr 2017, 12:47
Official

Hi there Michelle,

We are so sorry to hear of your issues, and we are extremely sorry for the lack of assistance.

Please would you be so kind as to email us at the following address :

*** so that we can investigate and revert back.

Kind regards

MW
Michelle W's update25 Apr 2017, 14:11
Reviewer Update

A Lady from Virgin called yesterday. She Would unvestigate and call me . Still waiting??

Absa
Absa's reply25 Apr 2017, 14:21
Official

Hi Michelle,

Many thanks for letting us know that you are still waiting for feedback, i will follow up now with the team again and get them to revert back as a matter of urgency. Regards