TERRIBLE SERVICE

I had a query a debit order (which turned out to be standing order initiated by am ABSA teller in my absence) from my cheque account to my bond which was paid off over ten years ago. Khupe Moatshe I spoke to. the guy did not how to resolve the matter which i totally understand it is not his department but deliberately giving me wrong number to call so that he can just end the call? it is shocking especially after one had been holding on the call for an hour or so. I called back. i spoke to a very insightful lady called Joyce. she too confirmed that number does not exist in ABSA. i did query the number as i did not recognise it.I have been with ABSA since its origin as transferred from UNited bank. in have had bad customer service and all bad things but it never crossed my mind that in this era someone in authority and knowing you are at their mercy can take advantage of vulnerable customers like that. I am shocked!!!!!!!