terrible service

I have logged a claim in October for damaged for my household items after a storm, the service I am receiving is terrible I have to keep calling into the call centre to get feedback no one bothers to get back to me or respond to emails, I called in every time and get told all different stories I have items damaged and deteriorating, Why is this taking so long and why do yourl have such *********** staff, I get told that there is no feedback as absa is awaiting a report but the report was sent weeks ago, I call in again to tell you guys this then only a staff member logs onto a different system to do this I foward quotes through no one has the courtesy to reply to me has to whether it is received or not, I must now spend alot of money making calls and following up, staff promise to get back to me but never do, Two months have past but nothing a claim can never take this long , Please contact me urgently , I regret joining Absa Idirect. Racheal Naidoo ********** 115086 ,contact **********