Terrible service

<p>My brother lost his credit card on holiday in Thailand. He phoned to stop the card and was never instructed that because he stopped the card his account will be frozen! He is now stranded in Thailand with a frozen credit card account and he can't transfer any of his money from his Credit Card to his current account !!! This is absolutely crazy! To make it worst we phoned ABSA and they were so rude! Apparently he can only unfreeze the account by collecting his card at a branch! In the meantime what is he supposed to do, deal with more rude obnoxious unhelpful ABSA staff, I recommend to him to move his accounts to FNB and plans to do so</p>