Terrible service

I have just about had it with Absa. I moved over to Absa from Capitec thinking service would be better. I've been on a savings account but bank charges are high as it's like a pay as you go abd on the 23rd September I've requested to e changed to a chequered account. I've sent all things from my side. Called multple times. And I'm still been charged the same bank charges as the saving account option. When I call in I spend 15min speaking to someone that just verifies me and transfers me. Wait another 15min. Do verification again and then when I express my dissapoitment they drop my call. I've spent so much money on unnecebank charges that was suppose to change last month and calling to Absa only just to be hung up on. I'm ever so sorry I moved my salary over to you guys. Not a good start